Who are we?
Sporties Online are specialists in sports equipment, stocking hundreds of styles of footwear for your chosen sport. We also stock an extensive range of sports clothing and equipment.
Sporties Online are the online arm of 'Sporties' in Shanklin on the Isle of Wight, we have been in business for over 20 years and online for 6!
How long will my order take to arrive?
Orders that have been received will usually take between 2-5 working days to arrive. All of our items require proof of delivery and must be signed for on receipt.
How do I return an unwanted item?
While its a shame if you need to return something to us, we understand and try to make the process as simple as possible. Clearly stating the reason for return against each item will help us to process your return promptly and improve our service. All items to be returned should be sent to the following address:
22 Regent Street
Isle of Wight
We do not offer a free returns service. Take your parcel to any Post Office and ask for a free Certificate of Posting. This will contain a unique number, which will help us trace any parcel that goes astray, and should be quoted in the event of a query. When we have received the returned goods and assuming they are in the condition they were sent we will refund the cost of the product minus any shipping costs incurred.
How do I return a faulty item?
If you receive a faulty item please contact the Customer Care team via e-mail at firstname.lastname@example.org who will help you resolve any difficulties or arrange a replacement if needed.
How do I check the status of my order on line?
You can check the status of your order on line, by entering the 'my account' section on the HomePage. Enter your email address and customer code. Here you will be able to view all orders you have placed on the site along with their price and status.
How do I pay and is it safe to use my credit/ debit card?
You can choose! We can process the card for you via secure Actinic Payments, or if you have a Paypal account feel free to choose it as an option. You can pay for your goods with any of the following major credit / debit cards: MasterCard, Visa, Switch, Solo, Delta. We use a secure encrypted connection when dealing with your payment details to ensure its safe to use your card over the Internet. All payments are taken from the card on dispatch of your goods.
How secure is your website?
We use the latest security technology to protect your personal information. When you enter your personal details in the checkout pages you are in a secure web site. Most browsers display a small padlock symbol on your browser to reassure you this is secure. Some operating systems will display a message too stating that you are entering into a secure web site. If at any time you leave the secure area of the site, your operating system may remind you that you are leaving a secure part of the site. You will be asked if you want to cancel this reminder for future occasions.
How do I find a product that I'm looking for?
By using the search facility you can type in the name of the product, price, characteristics etc. Alternatively, use the menus to help navigate through to the type of product you require.
How do I check stock availability?
All products on the site that can be added to the basket are in stock. Products that are out of stock will have the message 'This product is out of stock' and the 'add to basket' button will not be available. It is possible to pre-order a number of products and these will be identifiable by a release date. We reserve the right to cancel orders in the event of stock or pricing issues.